Shipping policy
Last updated: Oct 1, 2026 · @Henry
Panther orders typically arrive within 10–20 business days of purchase, with free standard shipping on U.S. orders over $100. This policy is part of our Terms of Service.
Order Processing
Orders are processed and shipped within 3–7 business days (Monday–Friday, excluding holidays). During launches, sales and the holiday season, processing may take up to 10 business days. If we can't ship your order within the time stated here, we'll email you with a new estimated ship date and the option to cancel for a full refund.
Pre-order or backordered items ship on the estimated date shown on the product page. If an order contains both in-stock and pre-order items, we may ship them separately at no extra cost to you.
Where We Ship
We ship to all 50 U.S. states, Washington, D.C., Puerto Rico, U.S. territories and APO/FPO/DPO military addresses. We also ship internationally to the countries available at checkout. We cannot ship to P.O. boxes for Express orders.
Shipping Options and Costs
Delivery times are estimates that start once your order ships. They are not guaranteed. Final rates are shown at checkout.
| Method | Cost | Estimated delivery after shipping |
|---|---|---|
| U.S. Standard | Free on orders over $100; $7.95 otherwise | 7–15 business days |
| U.S. Express | $19.95 | 5–10 business days |
| International | Calculated at checkout | 10–25 business days |
All orders ship fully insured. Orders over $250 may require a signature on delivery. For U.S. orders, our prices include any import duties and fees, so you won't be charged anything extra on delivery.
Order Tracking
When your order ships, you'll get a confirmation email with a tracking number. Tracking may take up to 24 hours to update after the label is created.
Address Changes and Incorrect Addresses
Please check your shipping address before placing your order. If you need to change it, email us right away. We can update the address only if the order hasn't shipped yet.
We are not responsible for orders sent to an incorrect address you provided. If a package is returned to us as undeliverable, we will contact you to reship it at your cost or refund the order minus original shipping charges.
Lost, Stolen or Damaged Packages
If your tracking shows no movement for 7 business days, or your package arrives damaged, email us within 7 days of the expected delivery date. For damaged items, include photos of the package and product. We will file a claim with the carrier and, once it is resolved, send a replacement or issue a refund.
If tracking shows your package was delivered but you can't find it, check with neighbors and your local carrier office first, then contact us. Title and risk of loss pass to you once we hand your order to the carrier, as described in our Terms of Service, but we will do our best to help.
International Orders
International customers are responsible for any customs duties, import taxes and brokerage fees charged by their country. These are not included in our prices or shipping costs. Customs processing can delay delivery beyond our estimates. Packages refused at delivery due to unpaid duties will be refunded minus shipping and any return fees.
Contact Us
Questions about shipping? Email support@panthertechnology.com and include your order number.
Panthr Technology Inc.
262 Chapman Rd, Ste 240 Newark, DE 19702 United States