Terms of service

Last updated: Oct 1, 2026 · @Henry

Overview

Welcome to Panther. This online store is operated by Panthr Technology Inc., a Delaware corporation ("Panther", "we", "us" or "our"). Panther operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

These Terms of Service, together with our Privacy Policy, Refund Policy and Warranty Policy (these "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or purchasing from our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Section 1 – Eligibility and Accounts

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. If you allow a minor dependent to use the Services on a device you own or manage, you are responsible for that use.

To use the Services or make a purchase, you may need to provide information such as your name, email address, billing, payment and shipping details. You represent that all information you provide is correct, current and complete.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell or assign your account to anyone else.

Section 2 – Our Products

We make every effort to display our watches and accessories accurately. Colors, finishes and materials may look different on your screen depending on your device and display settings.

Product specifications, including dimensions, weight, materials, water resistance and battery life, are provided in good faith but may vary slightly between production batches. Water-resistance ratings reflect conditions at the time of manufacture and can decrease over time with wear, impact, or damage to seals or crowns.

We may change product descriptions, discontinue products, or limit quantities offered to any person, household or region at any time.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Your order is accepted only when we confirm acceptance, and we must receive your payment before we accept it. We may decline or cancel any order for any reason, including suspected fraud, pricing errors or orders that appear to be placed by resellers or distributors.

Please review your order carefully before submitting it. We may be unable to cancel or change an order once it has been accepted or shipped. If we decline, change or cancel your order, we will try to notify you using the email, phone number or billing address you provided. If we cancel an order you have paid for, we will refund the amount charged.

You represent that your purchases are for personal or household use and not for commercial resale.

Section 4 – Prices and Payment

All prices are in U.S. dollars. Prices, discounts and promotions may change without notice. The price you pay is the price in effect when you place your order, as shown in your order confirmation email. Unless stated otherwise, prices do not include sales tax or shipping charges, which are shown at checkout.

Promotions may be governed by separate terms. If promotion terms conflict with these Terms, the promotion terms apply to that promotion.

You represent that (i) the payment information you provide is accurate and complete, (ii) you are authorized to use the payment method, and (iii) you will pay all charges incurred at the posted prices, including shipping and applicable taxes.

Section 5 – Shipping and Delivery

Delivery times shown on the Services are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather or other events outside our control. If you ship to an address outside the United States, you are responsible for any customs duties, import taxes and fees charged by your country.

Title and risk of loss pass to you when we hand your order to the carrier. If your package arrives damaged or appears lost in transit, contact us at support@panthertechnology.com within 7 days of the expected delivery date and we will help you file a claim with the carrier.

Section 6 – Returns and Exchanges

Returns, exchanges and refunds are handled under our Refund Policy, available at the link in our store footer. Warranty claims for defective products are handled separately under Section 7.

Section 7 – Limited Warranty

Panther warrants that each new Panther watch purchased directly from us or an authorized retailer will be free from defects in materials and workmanship under normal use for one (1) year from the original delivery date (the "Warranty Period"). This warranty applies only to the original purchaser and requires proof of purchase.

What is covered. Manufacturing defects in the watch movement or electronics, case, crown, dial, hands, and factory-fitted clasp or buckle.

What is not covered. This warranty does not cover:

• normal wear and tear, including scratches, scuffs, fading, and wear to straps, bracelets and coatings;
• straps and bands made of leather, fabric or rubber, except defects present on arrival;
• batteries, except a battery that fails within the Warranty Period because of a manufacturing defect;
• damage from accidents, drops, impacts, misuse, or failure to follow the product care instructions;
• water damage caused by use beyond the stated water-resistance rating, or by operating the crown or buttons underwater;
• damage from repairs, battery replacements or modifications done by anyone other than Panther or a service center we authorize;
• loss, theft, or cosmetic changes that do not affect function; and
• products bought from unauthorized sellers.

How to make a claim. Email support@panthertechnology.com within the Warranty Period with your order number, a description of the issue, and photos or video if possible. If we approve the claim, we will send return instructions. Please do not send products to us without authorization.

What we will do. If we confirm a covered defect, we will, at our option, repair the product, replace it with the same or a comparable model, or refund the purchase price. Repaired or replacement products are covered for the remainder of the original Warranty Period or 90 days, whichever is longer. We cover return shipping for approved claims within the United States.

Your other rights. This warranty gives you specific legal rights, and you may have other rights that vary by state. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS ONE-YEAR WARRANTY. Some states do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you.

Section 8 – Product Software and Connected Features

This section applies only to products that include firmware, software, or a companion mobile app.

We grant you a limited, non-exclusive, non-transferable license to use the software in your product and any companion app for your personal use with that product. You may not copy, modify, reverse engineer or distribute the software, except as allowed by law. We may provide updates that add, change or remove features. Some updates may be required for the product to keep working properly.

Activity, health or fitness information shown by a Panther product is for general wellness and informational purposes only. Panther products are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Talk to a qualified healthcare provider before making medical decisions.

Any data the product or app collects is handled under our Privacy Policy.

Section 9 – Intellectual Property

The Services and their content, including trademarks, logos, product designs, text, images, graphics, video and the selection and arrangement of these, are owned by Panther or its licensors and are protected by U.S. and international intellectual property laws.

You may use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or republish any material from the Services without our prior written consent. Panther's name, logos, product names and slogans are trademarks of Panthr Technology Inc. and may not be used without our written permission. Shopify's name and marks are trademarks of Shopify. Other marks on the Services belong to their respective owners.

Section 10 – Optional Tools and Third-Party Links

The Services may give you access to third-party tools, content or websites that we do not monitor or control. We provide them "as is" and "as available" without any warranty or endorsement. Your use of third-party tools and websites is at your own risk and is governed by the third party's own terms. We are not liable for any harm related to third-party tools, websites, products or services. Questions or complaints about them should go to the third party.

Section 11 – Relationship with Shopify

Panther is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Panther. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Panther, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Panther.

Section 12 – Privacy

All personal information we collect through the Services is subject to our Privacy Policy, available at the link in our store footer. Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services, as described in Shopify's Privacy Policy. Information you submit may be shared with Shopify and other service providers, some of which may be located outside your state or country, in order to provide the Services to you.

Section 13 – Reviews and Feedback

If you submit reviews, photos, ideas, suggestions or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute and display that Feedback in any medium, including for marketing. We have no obligation to keep Feedback confidential, pay for it, or respond to it.

You represent that your Feedback is your own, is honest, and reflects your genuine experience. You must disclose any compensation, free product or other incentive you received in connection with it. Your Feedback must not be unlawful, defamatory, obscene or infringing, and must not contain malware. You may not impersonate anyone or mislead anyone about the source of Feedback. We may, but are not required to, monitor, edit or remove Feedback that we consider objectionable or that violates these Terms.

Section 14 – Errors, Inaccuracies and Omissions

Information on the Services may occasionally contain errors in product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct errors, update information, or cancel orders affected by an error at any time without prior notice, including after you have submitted your order. If we cancel an order you have paid for, we will refund the amount charged.

Section 15 – Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly, to:

• break any law or regulation;
• infringe our intellectual property or anyone else's;
• harass, abuse, threaten, defame or harm our employees or any other person;
• submit false or misleading information, or impersonate any person or entity;
• send spam, chain letters or other unsolicited advertising;
• upload or transmit viruses or other malicious code;
• copy, resell or exploit any part of the Services;
• collect or track other people's personal information;
• use robots, spiders, scrapers or other automated tools to access the Services, except as allowed under Section 16; or
• interfere with, bypass or circumvent our security features, robot exclusion headers, or other access controls.

We may suspend or terminate your account or access, without notice, if we determine that you have violated these Terms.

Section 16 – Automated Agents

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person, such as an AI shopping assistant, without that person's direct supervision. An Agent may access or interact with the Services only if it:

1. identifies itself in every HTTP/HTTPS request by including "Agent/[agent name]" in the user agent string;
2. does not hide that it is an Agent, including by mimicking human behavior or completing or bypassing CAPTCHAs;
3. answers truthfully if asked whether it is a human or a computer; and
4. does not circumvent any measure we use to block, limit or control Agent access.

We may limit or block Agent access at any time, including through technical measures. An Agent must stop accessing the Services if we ask it to. You are responsible for any Agent you use or allow to act on your behalf.

Section 17 – Termination

We may terminate these Terms or your access to the Services, in whole or in part, at any time and without notice. You remain responsible for all amounts owed up to the date of termination. You may stop using the Services at any time.

Sections 7 (Limited Warranty, for products already purchased), 9, 11, 13, and 17 through 23, and any other provisions that by their nature should survive, will continue to apply after termination.

Section 18 – Disclaimer of Warranties

Information on the Services is provided for general information only. Any reliance on it is at your own risk.

EXCEPT FOR THE LIMITED WARRANTY IN SECTION 7 AND AS OTHERWISE EXPRESSLY STATED BY PANTHER, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE AND NON-INFRINGEMENT. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

Section 19 – Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PANTHER, SHOPIFY, AND THEIR RESPECTIVE AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD.

Section 20 – Indemnification

You agree to indemnify, defend and hold harmless Panther, Shopify, and their affiliates, officers, directors, employees, agents, contractors, licensors and service providers from any third-party claims, losses, damages and liabilities, including reasonable attorneys' fees, arising from (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your misuse of the Services.

We will notify you of any claim covered by this section. We may control the defense and settlement of the claim at your expense, but will not settle any claim that requires non-monetary obligations from you without your consent, which you will not unreasonably withhold. You agree to cooperate in the defense of any such claim.